Terms & Conditions

Welcome to HollyWin. This document outlines the terms and conditions that govern your use of the website and services provided by HollyWin (the “Casino”). By accessing or using the Casino, you agree to be bound by these terms. Please read them carefully. If you do not agree with any part of these terms, you must not use the Casino.

Acceptance of Terms

By registering an account, making a deposit, or playing any game on HollyWin, you confirm that you have read, understood, and accepted these Terms & Conditions in full. These terms form a legally binding agreement between you and Stable Tech N.V., the operator of HollyWin. The Casino reserves the right to update or modify these terms at any time, and it is your responsibility to review them periodically. Continued use of the Casino after any changes constitutes acceptance of the new terms.

Eligibility and Age Restriction

You must be at least 19 years of age to use HollyWin, except in provinces where the legal gambling age is 18, in which case the age of majority applies. It is your responsibility to ensure that you meet the legal age requirement in your jurisdiction. The Casino may request proof of age at any time, and failure to provide valid identification may result in account suspension or closure. Persons under the legal age are strictly prohibited from using the Casino.

Account Registration

To access certain features, you must register a personal account. You agree to provide accurate, current, and complete information during registration and to keep this information up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must not share your account with anyone else. The Casino reserves the right to refuse registration or to close an account at its sole discretion.

Deposits and Withdrawals

HollyWin offers a variety of payment methods for deposits and withdrawals, including Interac, Visa, Mastercard, Skrill, Neteller, MiFinity, MuchBetter, Neosurf, Paysafecard, AstroPay, CashtoCode, Instadebit, Bank Transfer, and several cryptocurrencies (Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Dogecoin, USDT, BNB, Cardano, TRON). The minimum deposit amount is C$30 (or equivalent in cryptocurrency, with minimums such as 0.0001 BTC, 0.01 ETH, or 5 USDT). Withdrawals have a minimum amount of C$30. Maximum withdrawal limits apply: regular players may withdraw up to approximately C$4,500 per week; VIP players may withdraw up to approximately C$7,500 per week. Cryptocurrency withdrawals are not subject to a maximum limit. Processing times vary by method: e-wallets and cryptocurrencies are typically fast, while cards and bank transfers may take longer. The Casino does not charge any fees for transactions, but network or processor fees (e.g., for cryptocurrency) may apply. All deposits must be wagered at least three times (turnover) before any withdrawal can be processed, in accordance with anti-money laundering (AML) policies.

Payment Methods Table

Bonus Terms and Conditions

Bonuses offered by HollyWin are subject to specific terms and conditions. The following rules apply to all bonuses unless otherwise stated in the offer details. By claiming a bonus, you agree to these conditions.

Welcome Package

The Welcome Package consists of four deposit bonuses, each requiring a separate bonus code. The package is available to new players only, and each deposit must be at least C$30 to qualify.

Free spins are awarded on the game Fruit Million and are released in daily batches of 30 over five days. The wagering requirement for the bonus amount and any winnings from free spins is 40x. While a bonus is active, the maximum bet allowed is C$5. The bonus must be wagered within seven days of activation. If the wagering requirement is not met within this period, the bonus and any associated winnings will be forfeited.

Other Bonuses

HollyWin offers several recurring promotions, including:

• Daily/Weekly Reload bonuses: match and free spin offers available on a recurring basis.
• Cashback: up to 15% of losses returned as bonus funds.
• Crypto Bonus: a 5% bonus on every deposit made with cryptocurrency.
• Lucky Spin & Reloads: opportunities to win up to 1,500 free spins and bonus funds up to C$187,000.
• Referral Program: bonuses for referring new players who register and deposit.
• Bonus Shop: purchase bonuses using collected loyalty points.
• Tournaments: regular races with prizes including free spins, bonus funds, and cash.

Each promotion has its own specific terms, including wagering requirements, minimum deposits, and eligibility criteria. These terms are displayed on the relevant promotion page and form part of these Terms & Conditions.

General Bonus Rules

• Only one bonus may be active at a time unless otherwise stated.
• Bonuses are non-transferable and cannot be exchanged for cash.
• Wagering requirements apply to the bonus amount only, unless stated otherwise.
• The maximum bet permitted while wagering a bonus is C$5.
• Games may contribute differently to wagering requirements; slots typically contribute 100%, while table games and live dealer games may contribute less or not at all.
• The Casino reserves the right to void bonuses and winnings if irregular play or abuse is detected.

Game Rules and Fair Play

All games on HollyWin use a random number generator (RNG) to ensure fair and unpredictable outcomes. The RNG is regularly tested and certified by independent third parties. The house edge for each game is determined by the game provider and is disclosed in the game rules. Players are expected to play within their means and in accordance with the rules of each game. The Casino does not tolerate any form of cheating, collusion, or use of automated software (bots). Any such activity may result in account closure and forfeiture of funds.

Responsible Gambling

HollyWin is committed to promoting responsible gambling. We provide tools to help you stay in control of your play, including deposit limits, time limits, and self-exclusion. If you feel that your gambling is becoming a problem, we encourage you to use these tools or seek help from support organizations such as GamCare, Gam-Anon, Gambling Therapy, and Gamblers Anonymous. You can also visit our Responsible Gaming page for more information. The legal minimum age for gambling in Canada varies by province, but you must be at least 19 years old (or 18 in some provinces) to use this Casino.

Prohibited Activities

You agree not to:

• Use the Casino for any illegal or fraudulent purpose.
• Create multiple accounts (only one account per person is allowed).
• Use any software or device that automates gameplay or interferes with the Casino’s operations.
• Exploit any technical glitch or error in the software to gain an unfair advantage.
• Engage in any form of money laundering or terrorist financing.
• Post or transmit any offensive, defamatory, or obscene material.

Violation of these rules may result in immediate account suspension, forfeiture of funds, and legal action.

Restricted Regions

HollyWin is not available in certain jurisdictions. It is your responsibility to ensure that you are not accessing the Casino from a restricted territory. The Casino may use geolocation and other tools to verify your location. If you access the Casino from a restricted region, your account may be closed and any winnings forfeited.

Privacy and Data

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal data. By using the Casino, you consent to the collection and processing of your data as described in that policy.

Account Suspension and Closure

The Casino reserves the right to suspend or close your account at any time, without prior notice, if we suspect any breach of these terms, illegal activity, or if required by law. In such cases, we may withhold any funds in the account pending investigation. If no breach is found, funds will be returned to you after deducting any fees incurred.

Limitation of Liability

To the fullest extent permitted by law, HollyWin, its affiliates, and their respective officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Casino, including but not limited to loss of profits, data, or gambling losses. The Casino is provided on an “as is” and “as available” basis without any warranty of any kind.

Complaints and Dispute Resolution

If you have a complaint or dispute, please contact our customer support team via 24/7 live chat or email. We aim to respond within one hour for email and approximately five minutes for live chat. If a resolution is not reached, the matter may be referred to the Curaçao Gaming Control Board, under whose license the Casino operates (license number OGL/2024/161/0191).

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Curaçao. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Curaçao.

Contact Us

If you have any questions about these Terms & Conditions, please contact us through our 24/7 live chat or by email. We are here to help.