Privacy Policy
At HollyWin, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website at hollywinca.com or use our services. By accessing or using our platform, you agree to the practices described in this policy. If you do not agree, please do not use our services.
Information We Collect
We collect information that you provide directly to us, as well as data generated automatically through your use of our site. This includes:
- Personal identification information: such as your full name, date of birth, email address, phone number, and residential address when you register an account.
- Financial information: including payment method details, transaction history, and deposit/withdrawal records necessary to process your gaming activities.
- Technical data: your IP address, browser type, operating system, device identifiers, and browsing behaviour on our site.
- Account activity: your game history, betting patterns, bonus usage, and any communications with our support team.
How We Use Your Information
We use your information for the following purposes:
- To verify your identity and age, ensuring compliance with Canadian legal requirements.
- To process deposits, withdrawals, and manage your account.
- To administer bonuses and promotions, including enforcing terms and conditions.
- To provide customer support and respond to your inquiries.
- To detect and prevent fraud, money laundering, and other illegal activities.
- To improve our services, website functionality, and user experience.
- To send you service-related communications, such as changes to our policies or terms.
- With your consent, to send marketing materials about our promotions. You may opt out at any time.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual necessity: to perform our obligations under the terms and conditions governing your account.
- Legal obligation: to comply with applicable laws, including anti-money laundering and responsible gaming regulations.
- Legitimate interests: to improve our services, prevent fraud, and ensure the security of our platform.
- Consent: where we rely on your consent for marketing communications.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our site. Cookies are small text files stored on your device that help us remember your preferences, analyse site traffic, and personalise content.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for site functionality and security | Session or persistent |
| Analytical | Help us understand how visitors use our site | Up to 2 years |
| Marketing | Used to deliver relevant advertisements | Up to 1 year |
| Functional | Remember your preferences (e.g. language) | Up to 1 year |
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect your experience on our site. For more details, please refer to our Cookie Policy, which is part of this Privacy Policy.
How We Share Your Information
We do not sell your personal data to third parties. We may share your information with:
- Service providers: payment processors, identity verification services, hosting providers, and customer support platforms that help us deliver our services.
- Regulatory authorities: as required by law, including the Curaçao Gaming Control Board under our licence number OGL/2024/161/0191.
- Fraud prevention agencies: to investigate and prevent fraudulent or illegal activity.
- Third parties in business transfers: in the event of a merger, acquisition, or sale of assets.
All third parties are contractually bound to protect your data and use it only for the purposes we specify.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide our services. After account closure, we may retain certain data for legal, regulatory, or fraud prevention purposes for up to seven years, or as required by applicable law. When data is no longer needed, we securely delete or anonymise it.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption of sensitive data, firewalls, access controls, and regular security audits. While no system is completely secure, we strive to protect your information to the best of our ability.
Your Rights
As a user in Canada, you have the following rights regarding your personal data:
- Access: request a copy of the data we hold about you.
- Correction: ask us to correct inaccurate or incomplete data.
- Deletion: request deletion of your data, subject to legal retention requirements.
- Restriction: limit how we process your data in certain circumstances.
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interests or for marketing.
To exercise any of these rights, please contact our privacy team at the details below. We will respond within 30 days.
Age Restriction and Responsible Gaming
HollyWin is intended for individuals aged 19 or older (18 in some Canadian provinces). We verify your age during registration and may request additional documentation. We are committed to responsible gaming and provide tools to help you manage your play, including deposit limits, time limits, and self-exclusion options. Please visit our Responsible Gaming page for more information.
Third-Party Links
Our website may contain links to third-party sites, such as payment processors or game providers. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of material changes by posting the updated policy on this page and, where appropriate, by email. Your continued use of our services after changes take effect constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: via our support team (responses typically within one hour)
- Live chat: available 24/7 on our website, with an average response time of approximately five minutes
- Mail: Stable Tech N.V., operator of HollyWin, registered under Curaçao law
We are committed to resolving any privacy concerns promptly and transparently.
This Privacy Policy was last updated in 2025.